Shipping and Packaging
Why is an item not available for shipping to my location?

The shipping of the item for your pincode might not be available due to any of the following reasons:

  • The merchant selling on Pepperfry does not offer installation/service/warranty of the products across India and hence, restricts it to certain pin codes
  • State regulatory issues, legal restrictions or any other compliance-related reason

Non-availability of a reliable shipping partner for your location.

Why does the promised Delivery date vary from one item to the other?

We source home and furniture items from thousands of merchants spread across the country. The delivery time for an item is determined by various factors including the kind of product (standard product or made, to-order), location from where the item is procured, and logistic network available at your location. Hence, the delivery dates may vary from one item to the other.

How do I know if an item can be delivered to my location?

Enter your delivery pin code on the item page to know whether it can be delivered to your address.

How do I check the estimated delivery date for an item?

Enter your delivery pin code on the item page to know the estimated delivery date for it.

Can you deliver my item faster than mentioned on the order page?

The delivery time for a product is determined by various factors including the kind of product (standard product or made, to-order), location from where product is procured and logistic network available in your location. We always try to procure the item and deliver it as soon as possible.

Do you ship internationally?

As of now, Pepperfry doesn't ship items outside of India. However, Pepperfry does allow you to make purchases for your loved ones in India from anywhere in the world by using your international credit or debit cards issued in India. You need to ensure that the Shipping Address is in India.

Do I need to submit any document for products to be delivered to my address?

Generally, there is no need to submit any document for shipping or delivery of your products. However, if your purchased product needs to be delivered anywhere in the state of Kerala then we would require a copy of Form 16 and ID proof (as prescribed under the Kerala Value Added Tax Rules, 2005) duly signed by you.

My purchase is a gift, can Pepperfry send the order without an invoice?

Unfortunately, we cannot ship any product without an invoice. To comply with the rules governing the movement of goods in India, and due to tax and regulatory reasons all shipments have to be accompanied with an invoice.

I am buying this product as a gift. Can it be gift-wrapped?

Sorry. Currently, we do not offer gift-wrapping.